Refund policy

All FLORIKA sales are final.

Due to the nature of our cosmetic products and our commitment to product quality and safety, we do not accept returns or exchanges, including for unopened and unused products.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us at info@florika-lab.com within 7 days of delivery.

Please include your order number and, where applicable, photos showing the issue so we can review your claim.

Once your claim has been reviewed and approved, we will provide a replacement or issue a refund for the affected item.

Returns

Because all sales are final, we do not accept returns of products unless otherwise required by applicable law. Please do not send any items back without contacting us first.

Your legal rights

Nothing in this policy limits or excludes any rights or remedies available to you under applicable law.